Refund policy

Return & Refund Policy

Right of Withdrawal (14 Days)

You have the right to cancel your order within 14 days of receiving it without providing any reason.

To exercise your right of withdrawal, please contact us at:
info@luxmixy.com

Please include your order number in your email.

Effects of Cancellation

If you cancel your order, we will refund all payments received, including standard delivery costs.

Refunds will be processed within 14 days of receiving your cancellation request.

We may withhold the refund until we have received the returned goods or proof of return shipment has been provided.

Refunds

Once we receive and inspect your returned item:

Refunds are processed within 5–10 business days
Refunds are issued to the original payment method
Returns

You must return the goods within 14 days after cancelling your order.

Return shipping costs are the responsibility of the customer.
Exception: if the item is defective or incorrect.

We recommend using a tracked shipping service.

Non-Returnable Items

The following items cannot be returned:

Opened or used hygiene and personal care products
Perishable goods (e.g. food items)
Gift cards
Digital products or downloadable items
Exchanges

Exchanges are only available for items that are defective or damaged.

Contact: info@luxmixy.com

Delivery Times

Delivery usually takes 7–21 business days.

In some cases, delays may occur due to customs clearance or high demand.

Business Information

Business Name: Luxmixy
Website: luxmixy.com
Email: info@luxmixy.com
Phone: +44 7968 345761
Address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
Company Number: 12252025